Shipping Policy

Last updated: September 4, 2026

Order Processing and Production

Ready-to-ship items are typically processed within 2–4 business days, excluding weekends and holidays.

Made-to-order items require additional production time before shipment. The estimated production time will be displayed on the applicable product page. Production time is separate from shipping transit time.

If an order contains both ready-to-ship and made-to-order items, the order may be held until every item is complete or shipped in separate packages. We will provide tracking information when each package ships.

During product launches, promotions, or periods of high order volume, processing or production may take longer. We will contact you if a significant delay affects your order.

Handmade and Made-to-Order Variations

Some TWINBULL products are individually handmade or produced after an order is placed. Natural variations in color placement, pattern, texture, stitching, dimensions, and other details may occur.

A made-to-order item will be created to closely reflect the design, materials, colors, and overall character shown in the product listing, but it will not be an exact duplicate of the photographed piece. These variations are part of the handmade nature of the product and make each piece unique.

Any material design substitutions or significant changes will be communicated to the customer for approval before production proceeds.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout. Shipping charges are nonrefundable except when required by law or when an order is canceled before shipment.

Estimated Delivery

Standard delivery within the United States typically takes 3–7 business days after the order has shipped. Delivery dates are estimates and are not guaranteed.

Carrier delays, severe weather, service disruptions, and other events outside our reasonable control may affect delivery.

Shipping Destinations

We currently ship to addresses within the United States. We do not currently offer international shipping.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information. Tracking information may require up to 48 hours to update after the carrier receives the shipment.

Address Changes

Please confirm that your shipping address is complete and accurate before placing an order. To request an address correction, contact us as soon as possible at info@twinbull.design.

We cannot guarantee that an address can be changed after an order enters processing or fulfillment. Customers may be responsible for additional shipping costs when an order must be reshipped because an incorrect or incomplete address was provided.

Lost or Delayed Packages

If your shipment appears delayed, first review the tracking information and contact the shipping carrier when appropriate. You may also contact us at info@twinbull.design, and we will help investigate.

If tracking marks an order as delivered but you cannot locate it, please contact us within 7 days of the reported delivery date. We may ask you to check with household members, neighbors, building management, or the carrier while we review the shipment.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us promptly at info@twinbull.design and include your order number and photographs of the item and packaging. We will evaluate the issue and work to make it right.

Returns

For information about returns and refunds, review our Return Policy.

Contact

For shipping questions, contact TWINBULL at info@twinbull.design.